Effective Date: 2025
Company Name: Sri Lak USA
Location: Virginia Beach, Virginia, USA
Sri Lak USA is committed to delivering authentic Sri Lankan groceries to our customers in a timely and reliable manner. Please review our delivery policy below before placing your order.
1. Shipping Areas
Sri Lak USA currently ships orders within the United States only. We do not offer international shipping at this time.
Delivery availability may be limited to certain locations based on carrier serviceability
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.
During high-demand periods, promotions, or holidays, processing times may be extended. Customers will be notified if significant delays occur.
3. Shipping Methods & Carriers
We use reputable third-party shipping carriers to deliver orders safely and efficiently.
Shipping methods, estimated delivery times, and costs will be displayed at checkout and vary based on:
- Order size and weight
- Shipping destination
- Selected shipping option
Delivery time estimates begin after order processing is completed.
4. Shipping Rates
Shipping fees are calculated at checkout based on the shipping address, package weight, and selected delivery method.
Any free shipping offers or promotions will be clearly stated on our website and are subject to specific terms.
5. Perishable & Food Items
Some grocery items may be sensitive to heat, cold, or transit time. Sri Lak USA is not responsible for quality changes caused by shipping delays, weather conditions, or improper storage after delivery.
We recommend customers retrieve packages promptly upon delivery.
6. Order Tracking
Once your order has shipped, a tracking number will be provided via email (if available). Customers are responsible for monitoring shipment progress using the tracking information provided.
7. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate shipping information at checkout.
Sri Lak USA is not responsible for:
- Delays or losses due to incorrect or incomplete addresses
- Packages marked as delivered by the carrier but not received
- Orders returned to us due to failed delivery attempts
Additional shipping fees may apply for reshipment.
8. Lost, Delayed, or Damaged Packages
While we are not responsible for carrier-related issues, we will assist customers in filing claims or inquiries with the shipping carrier when possible.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details.
9. Local Delivery (If Applicable)
If Sri Lak USA offers local delivery in the Virginia Beach area, eligibility, fees, and delivery timeframes will be clearly communicated at checkout or on our website.
10. Policy Updates
Sri Lak USA reserves the right to update or modify this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
11. Contact Information
For questions regarding shipping or delivery, please contact us:
Sri Lak USA
Virginia Beach, VA, USA
support@srilakusa.com